About Us


We are a small firm assisting with focus, imagination and resolve in the government, university and manufacturing sectors. As facilitators, we love designing processes that delight our clients, and as consultants, finding elegant solutions that hit the mark. To get it right, we listen, explore clients’ constraints and pressures, and find out what they value most.  We try to use plain English when we talk and write.

We take pride in tradecraft - in the way we facilitate groups and teams, especially around strategy, and we’re not satisfied unless we have deeply engaged the participants, and created lively meetings that get to the point. 

We help leadership teams to think clearly, relate robustly yet cordially, and do the job for which they were appointed. We teach managers how to be coaches, so that every contact is a coaching opportunity. As mediators, we go into fraught situations, and broker solutions. As consultants, we help our clients with structure, focus and imagination in strategic planning. We facilitate lively and constructive planning days. We lead forums, groups and roundtables where the stakes are high and the stakeholders are formidable. We help members of teams at all levels to join with each other and bring out their best – the closest alignment with organisational goals, the most creativity, and the maximum discretionary effort. 

We delight in assisting individuals and organisations to capitalise on their strengths, focus on purposeful involvement, engage with others, and lift their performance. We offer bold, attractive, and practical ideas, and stand by you when you put them into place. We support you to find solutions to your dilemmas and strength of purpose to go the distance.

Catherine Santo

phone: 0414 316 075
email: catherine@santoandwilliams.com


Catherine Santo is an organisational development consultant specialising in the areas of strategic and business planning, change management, team development and group facilitation.  

Catherine was an internal organisational consultant and leadership and management development trainer within the Department of Human Services before establishing InBusiness Consulting in 1999.  She has been a Director of Santo and Williams Pty Ltd since 2005.  Her twelve years of external consulting experience spans a diverse range of public and private sector organisations, including the Victorian Government Departments of: 

  • Human Services;
  • Justice;
  • Planning and Community Development;
  • Vicroads
  • Sustainability and Environment;
  • Primary Industries;
  • Innovation Industry and Regional Development; 
  • Education and Early Childhood Development.

She has also worked with:

  • Shell
  • Telstra
  • Rio Tinto
  • Western Mining Corporation
  • Austroads
  • AARB
  • Victorian Workcover Authority
  • Transport Accident Commission

  • University of Melbourne 
  • RMIT
  • Deakin University
  • CRC for International Food Manufacture and Packaging Science
    • AWB Limited
    • Commonwealth Department of Health and Aged Care
    • Scope
    • Annecto
    • Eastern Community Health Service
    • Bayside Community Health Service
    • Peninsula Community Health Service
    • Bayside Council
    • Medicare Local
    • Victorian Women's Legal Service

    Dr Antony Williams

    phone: 0414 545 360
    email: antony@santoandwilliams.com

     Dr. Antony Williams

    Antony is the author of several books and many papers on using action methods with individuals and groups. His books have been translated into Finnish, Portuguese and Russian.

    Antony is well known as a model builder of major organisational interventions.  He is co-author of an entire leadership framework and its elaboration, which has been successfully used in manufacturing, financial, government and academic settings. Antony has also designed a coaching framework for training managers to be coaches, and delivered it across several large organisations. He has authored other consulting interventions, such as “Our House”, “Lay it on the Table”, and “TAP” (The Alignment Process). 

    Clients have included:

    • Alfred Health
    • ANZ Bank
    • Austin Hospital
    • City of Port Philip
    • Dulux
    • Department of Human Services
    • Department of Sustainability and Environment
    • Family Court of Australia
    • La Trobe University
    • Myer Foundation
    • Orica
    • Rohm & Haas
    • Royal Victorian Eye and Ear Hospital
    • Victorian Legal Aid
    • Victoria University
    • WestVic Dairy (Board)
    • ATO
    • Australia Post
    • CSL
    • Deakin University
    • Heide (Board)
    • Department of Primary Industries
    • Environment Protection Agency
    • KPMG
    • Leigh-Mardon
    • NGIA
    • Port Philip and Westernport CMA
    • Royal District Nursing Service (Board)
    • Victorian Waste Management Authority
    • Sestriere Investments
    • University of Melbourne
    • Victorian Transport Agency