Conflict & Mediation

Conflict and Mediation

Mediation is a non-adversarial approach to conflict resolution, in which a neutral person assists in resolving a dispute between two or more parties, such as an organisation and its suppliers or contractors, teams and divisions, or within teams. A successful mediation has an outcome that both parties accept and own. It can improve relationships among parties who will have to deal with each other again. Mediation can also be an effective early intervention that may prevent the damage of longer-term conflict, ruptured contracts, Workcover intervention, or industrial relations problems. 

How we can help

We create a more productive discussion than the parties could have had by themselves. We help them define the agenda, identify and reframe the issues, communicate more effectively, find areas of common ground, negotiate fairly, and hopefully, reach agreement. We have experience with mediation and conflict resolution in the judicial system, organisations and families. Showing empathy and impartiality, we facilitate the parties to develop new ideas. We skilfully manage confrontation and emotion whilst guiding the process towards consensus and satisfactory outcomes. 

The "Difficult Conversations" Program

As mediators, we help broker the solution. In the "Difficult Conversations" Program, we teach you how to be your own mediator. A Difficult Conversation is anything that you should talk about but somehow can’t. These conversations include poor performance, having to say "no" when you want to say "yes", unpunctuality, broken promises, "turf wars", unfairness, and so on. Using the Harvard model, the program can help you understand the nature of a difficult conversation, how to prepare for it, how to have it, and how to avoid various "sucker traps". The program is very active: participants will learn and practice from their own and other’s examples how to elicit the other person’s point of view, explain their own, share feelings, and work together to figure out a way to go forward that each can live with. It is designed for managers and team leaders who want to have more flexibility and skill in conversations regarding performance or other workplace matters.